DELIVERY

We currently ship within the UK and will offer international delivery soon.

For further assistance, please contact info@planofficial.com. We aim to respond within 24 hours, Monday to Friday.

1. UK DELIVERY

2. DELIVERY COSTS

3. INTERNATIONAL DELIVERY

4. RESPONSIBILITY & RISK

5. ORDER PROCESSING TIMES

6. QUESTIONS

1. UK DELIVERY

We aim to dispatch your order as quickly as possible. All orders are packed and shipped within 24 hours of being received, and orders placed over the weekend will be processed on the next working day.

 

Once your order has left us, you’ll receive a confirmation email with tracking details (where available). The courier will then be in touch directly regarding delivery timing.

 

Please note that delivery times are estimates only. While we always work to send your order promptly, occasional delays may occur due to courier issues or circumstances outside our control.

2. DELIVERY COSTS

We offer free UK shipping on all orders.

3. INTERNATIONAL DELIVERY

We’ll be offering international delivery soon.

 

Once available:

  • Delivery costs and estimated timeframes will be shown at checkout
  • You’ll be responsible for any customs duties, import taxes, or handling fees
  • We do not guarantee international delivery timeframes, as they vary by country and customs processes
  • Plan is not responsible for parcels delayed, held, or lost at customs

4. RESPONSIBILITY & RISK

By placing an order, you agree that ownership of the goods transfers to you once your parcel has been delivered to the shipping address provided at checkout.

 

Please make sure someone is available to receive your parcel. If no one is in, the courier will contact you to re-arrange delivery.

 

Risk of loss or damage passes to you at the point of delivery.

 

If tracking shows your order has been delivered but you haven’t received it, you must notify us within 72 hours. We will support an investigation with the courier, but outcomes are determined by their process.

 

Plan is not liable for consequential loss, inconvenience, or courier-related delays during investigation.

5. ORDER PROCESSING TIMES

Orders are usually dispatched within 1 - 2 working days. During busier periods, dispatch times may be slightly longer.

 

You will receive a tracking link via email as soon as your order ships.

6. QUESTIONS

If you have any questions about delivery, we’re here to help.

 

Email us at info@planofficial.com, and we’ll aim to respond within 24 hours, Monday to Friday.

 

By placing an order, you agree to these delivery terms and acknowledge that they form part of the Terms & Conditions accepted at checkout.

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