DELIVERY

We currently ship within the UK, selected countries within the European Union and Norway.

For further assistance, please contact info@planofficial.com. We aim to respond within 24 hours, Monday to Friday.

1. UK DELIVERY

2. DELIVERY COSTS (UK)

3. EUROPEAN UNION DELIVERY (IOSS)

4. NORWAY DELIVERY (VOEC)

5. INTERNATIONAL DELIVERY

6. RESPONSIBILITY & RISK

7. ORDER PROCESSING TIMES

8. QUESTIONS

1. UK DELIVERY

We aim to dispatch your order as quickly as possible. All orders are packed and shipped within 24 hours of being received, delivery typically takes 1 - 3 working days. Orders placed over the weekend will be processed on the next working day.

 

Once your order has been dispatched, you’ll receive a confirmation email with tracking details. The courier will contact you directly regarding delivery timing.

 

Please note that delivery timeframes are estimates only. While we always work to send your order promptly, delays may occasionally occur due to courier issues or circumstances outside our control.

2. DELIVERY COSTS (UK)

We offer free UK shipping on all orders.

3. EUROPEAN UNION DELIVERY (IOSS)

We ship to selected countries within the European Union.

Austria, Belgium, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain, Czech Republic, Denmark, Poland and Sweden.

 

All orders are packed and shipped within 24 hours of being received, delivery typically takes 5 - 10 working days.

 

For orders with a total consignment value of €150 or less, VAT is collected at checkout under the Import One-Stop Shop (IOSS) scheme. This means:

  • VAT is paid at the time of purchase
  • You should not be charged additional VAT on delivery
  • Customs duties should not apply to consignments under €150 (subject to local customs assessment)

For orders that:

  • Exceed €150 in total consignment value, or
  • Fall outside the scope of the IOSS scheme

VAT and any applicable customs duties will be payable upon import into the destination country. These charges are collected by the local customs authority or courier before delivery.

 

If VAT has been charged at checkout for an order that does not qualify under IOSS and you are required to pay import VAT on delivery, we will refund the VAT amount paid to us once proof of payment is provided.

 

Please note:

  • Any customs duties remain the responsibility of the customer
  • We are not responsible for delays caused by customs clearance processes
  • If a shipment is refused due to unpaid import charges, return shipping costs and any associated fees may be deducted from any refund

4. NORWAY DELIVERY (VOEC)

All orders are packed and shipped within 24 hours of being received, delivery typically takes 5 - 10 working days.

 

We are registered under Norway’s VAT On E-Commerce (VOEC) scheme.

 

For orders where each individual item has a value of under NOK 3,000 (excluding shipping and insurance), Norwegian VAT (currently 25%) is collected at checkout. This means:

  • VAT is paid at the time of purchase
  • You should not be charged additional VAT on delivery for eligible orders
  • Orders are shipped under the VOEC scheme with our registration number included on customs documentation

For orders that:

  • Contain any individual item valued at NOK 3,000 or more (excluding shipping and insurance), or
  • Fall outside the scope of the VOEC scheme

VAT and any applicable customs duties will be payable upon import into Norway. These charges are collected by the Norwegian customs authority or courier before delivery.

5. INTERNATIONAL DELIVERY

We’ll be offering international delivery soon.

 

Once available:

  • Delivery costs and estimated timeframes will be shown at checkout
  • You’ll be responsible for any customs duties, import taxes, or handling fees
  • We do not guarantee international delivery timeframes, as they vary by country and customs processes
  • Plan is not responsible for parcels delayed, held, or lost at customs

6. RESPONSIBILITY & RISK

By placing an order, you agree that ownership of the goods transfers to you once your parcel has been delivered to the shipping address provided at checkout.

 

Please make sure someone is available to receive your parcel. If no one is in, the courier will contact you to re-arrange delivery.

 

Risk of loss or damage passes to you at the point of delivery.

 

If tracking shows your order has been delivered but you haven’t received it, you must notify us within 72 hours. We will support an investigation with the courier, but outcomes are determined by their process.

 

Plan is not liable for consequential loss, inconvenience, or courier-related delays during investigation.

7. ORDER PROCESSING TIMES

All orders are packed and shipped within 24 hours of being received, delivery typically takes 1 - 3 working days. During busier periods, dispatch times may be slightly longer.

 

You will receive a tracking link via email as soon as your order ships.

8. QUESTIONS

If you have any questions about delivery, we’re here to help.

 

Email us at info@planofficial.com, and we’ll aim to respond within 24 hours, Monday to Friday.

 

By placing an order, you agree to these delivery terms and acknowledge that they form part of the Terms & Conditions accepted at checkout.