RETURNS & REFUNDS

For further assistance, please contact info@planofficial.com. We aim to respond within 24 hours, Monday to Friday.

1. RETURNS WINDOW & CONDITIONS

2. INTERNATIONAL RETURNS

3. FAULTY OR DAMAGED ITEMS

4. HOW TO START A RETURN

5. ADDITIONAL RETURN TERMS

1. RETURNS WINDOW & CONDITIONS

We hope you love your kit. But if you change your mind, we do accept returns under the following conditions:

 

  • You must request your return within 14 days of receiving your parcel
  • The product must be unopened and unused. Due to the nature of our kits, we can’t accept returns that have been opened, handled, or assembled
  • Returns are at your own cost
  • Once your return is received and inspected, we’ll email you to confirm next steps
  • If approved, your refund will be processed to your original payment method within 5–7 working days
  • You’ll receive a confirmation email once your refund is issued
  • Refunds may take a few extra days to appear depending on your bank or payment provider
  • Original shipping fees (if applicable) are non-refundable

 

We do not offer exchanges at this time.

2. INTERNATIONAL RETURNS

International returns aren’t available yet, but we’re working on it.

 

Once available, international customers will be welcome to return items at their own cost using a tracked and insured service. Parcels should be clearly marked as “Returned Goods” to avoid customs charges.

 

Customers will be responsible for any duties, taxes, or handling fees on returned items. We strongly recommend keeping proof of postage and tracking — Plan is not liable for items lost in transit.

3. FAULTY OR DAMAGED ITEMS

If your order arrives damaged or something’s not quite right, please contact us within 7 days of receiving your parcel. Email us with your order number and a photo of the issue, and we will help.

4. HOW TO START A RETURN

Email us at info@planofficial.com with:

 

  • Your full name and order number
  • Reason for the return
  • A photo if your item is faulty or damaged

 

Please wait for confirmation from us before sending anything back.

5. ADDITIONAL RETURN TERMS

By initiating a return, you agree to the conditions outlined here and in our Terms & Conditions.

 

Returned items remain your responsibility until they reach us.

 

We reserve the right to reject returns that fall outside our policy window or do not meet these conditions.

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