FAQS

For further assistance, please contact info@planofficial.com. We aim to respond within 24 hours, Monday to Friday.

ABOUT THE KITS

What is included in a Plan Art Kit?

Every Plan Art Kit is built around a colour palette. You choose the colours, and what you create with them is up to you. While colour palettes and kit types may vary, the foundation of every full Plan Art Kit is the same:

 

  • Inner and edge frame
  • Raw fabric canvas
  • Staple gun and staples
  • Staple gun practice piece
  • Canvas practice pieces
  • Paint palette
  • Protective sheet
  • Acrylic paints
  • Brushes
  • Palette knife

 

Every kit also includes access to our Digital Art Guide: an e-guide with inspiration images, painting tips, tutorials, curated playlists, and everything you need to start creating.

Is the staple gun safe to use?

The 3-in-1 staple gun included is safe to use, but please note it's a powerful tool and should only be used by adults.

 

Within the e-guide that comes with your kit you will find a tutorial on the best practice of use.

Are the kits suitable for beginners?

Yes, you don’t need art experience. That said, our kits are not designed for children. We recommend them for adults only, due to the construction process involved. If you’re new to making art or building frames, our e-guide will walk you through everything.

Do I need to follow a specific painting style?

No! All images are there to inspire, not to restrict. They’re starting points that you can follow closely, or take in your own direction. There’s no right way to do this.

What if I mess up? Can I start over?

We get it, that blank canvas can be intimidating. You only get one stretched canvas in the kit, so technically, no, you can’t fully start from scratch. We include canvas practice pieces so you can test out designs, colours, and ideas before you begin. But once you’re on the real thing: go for it. Feel it out, let it happen.

 

And if you really think you have messed up? Paint over it. Layer on top. Let the “mistake” be part of the story. That’s the beauty of art.

How long does it take to complete a kit?

There’s no set timeline, and there’s no rush. Some people finish in one sitting, others take days or even weeks.

 

If it’s your first time, building the frame and stretching the canvas might take up to an hour, but after that it’s entirely up to you. You might want to let paint layers dry in between, or pause and come back with fresh eyes. This isn’t just about the final piece. It’s about slowing down and enjoying the process.

Are your kits reusable?

Not exactly. They’re designed to help you create one complete, gallery-worthy piece. But tools, protective sheet, leftover paint or pastels? Absolutely fair game for future projects.

MATERIALS & QUALITY

What kind of paint and canvas do you use?

We use Sennelier abstract acrylic paints, richly pigmented and beautifully blend-able. Our canvases are either raw cotton or raw linen, depending on the kit you choose.

What sizes are available?

30 x 40 cm and 50 x 70 cm

Do your canvases come primed with gesso?

Our canvases come unprimed, on purpose. We love the texture and unpredictability of raw fabric. It lets the paint behave differently and gives each mark more character.


If you do want to prime your canvas, you absolutely can. We would advise you to prime after stretching your canvas.

Who makes your frames?

Our frames are custom-designed and handcrafted by a skilled maker in Edinburgh. They’re made using European plywood and redwood, carefully crafted for both form and function.

Is your packaging plastic-free?

Yes. Our materials are recyclable and reusable where possible, without compromising on protection.

ORDERS & DELIVERY

Where do you ship to?

We currently ship within the UK and are working on adding international delivery soon.

How long will my order take to arrive?

We aim to dispatch orders within 1 - 2 working days, and delivery usually takes 1 - 3 working days. You’ll receive a tracking link as soon as your order ships.

How much is shipping?

We offer free UK shipping on all orders.

Do you offer international delivery?

Not yet, but we’re working on it. Stay tuned or sign up to our mailing list for updates!

Can I track my order?

Yes. We’ll email you a tracking link as soon as your order is on its way.

RETURNS & REFUNDS

Can I return my kit?

Yes, as long as it’s unopened and returned within 14 days of delivery.

Return shipping is at your own cost. You can find the full details on our Returns & Refunds page.

What if my order arrives damaged?

Email us at info@planofficial.com with your order number and a photo of the issue, and we’ll get it sorted.

Do you offer exchanges?

No, we don’t currently offer exchanges. But you can return your unopened kit and place a new order if needed.

CREATIVE SUPPORT

What if I don't know how to start?

You’re not alone, that’s exactly why we created Plan.


Every kit includes canvas practice pieces and access to our Digital Art Guide, which gives you tips, tutorials, and gentle guidance to help you begin with confidence. You’ll also find inspiration across our website, Instagram, Pinterest, and other socials. Wherever you like to browse, we’ll be there with ideas to spark your creativity.

Will I get step-by-step instructions?

Sort of. But not like paint-by-numbers.


We guide you through building your frame and stretching the canvas. For the painting, you'll get tips, techniques and inspiration to help you begin. What you create is completely up to you.

Can I see examples of finished artworks?

Yes! You will find inspiration across all our socials, our website and Digital Art Guide.


We also share real creations from the Plan community, and no two ever look the same. That’s the beauty of it. Every piece is personal.

GIFTING

Can I send a kit as a gift?

Absolutely! Just enter the recipient’s shipping address at checkout.

Will pricing be included in the box?

No, we don’t include any pricing or receipts inside the box. It’s gift-ready.

Do you offer gift messages or cards?

You can leave a message in your order notes at checkout, and we’ll include it as a handwritten note inside the kit!

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