We care deeply about your privacy and your experience at Plan. This policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or sign up to hear from us.
1. WHO WE ARE
2. WHAT PERSONAL DATA WE COLLECT
3. WHY WE COLLECT YOUR DATA
4. HOW YOUR DATA IS STORED
5. THIRD-PARTY SERVICES
6. YOUR RIGHTS
7. COOKIES
8. CHANGES TO THIS POLICY
9. CONTACT US
1. WHO WE ARE
Plan is a UK-based company that creates and sells art kits designed to make it easy for anyone to create their own artwork at home.
2. WHAT PERSONAL DATA WE COLLECT
I - We collect personal information when you:
Place an order
Sign up for our newsletter
Contact us via email or form
Browse our website
II - The data we may collect includes:
Your name
Email address
Shipping/billing address
Phone number (if provided)
Payment information (securely handled by our payment provider)
Browsing behaviour (via cookies — see below)
3. WHY WE COLLECT YOUR DATA
We use your information to:
Process and deliver your orders
Send order updates and confirmations
Respond to your enquiries
Share news, updates, or offers (only if you’ve opted in)
Improve your browsing experience on our site
We never sell your data or use it in ways that don’t serve you.
4. HOW YOUR DATA IS STORED
Your data is securely stored through our website platform and service providers. Payment details are encrypted and processed securely via Shopify Payments/PayPal.
We only keep your personal data as long as necessary for the purposes above.
5. THIRD-PARTY SERVICES
We use trusted tools to help run our business. These may include:
Email marketing platforms (to send you emails you’ve signed up for)
Analytics tools (to understand how visitors use our site)
Payment gateways (to process orders securely)
Shipping partners (to get your order to you)
These providers only access your data as needed and must meet high privacy standards.
6. YOUR RIGHTS
You have the right to:
Access the personal data we hold about you
Correct any incorrect or outdated info
Ask us to delete your data (unless we’re required to keep it)
Unsubscribe from marketing at any time
To request any of the above, just email us at info@planofficial.com.
7. COOKIES
Like most websites, we use cookies. These small files help us:
Remember what’s in your cart
Understand which pages are visited most
Tailor the experience to you
You can adjust your cookie settings or disable them via your browser at any time.
8. CHANGES TO THIS POLICY
We may update this policy from time to time to stay transparent and compliant. You’ll always find the most up-to-date version on this page.
9. CONTACT US
If you have any questions about this Privacy & Cookies Policy — or if you’d like to update, access, or delete your data — you can reach us at:
