TERMS & CONDITIONS

Last updated: 11th July 2025

 

Welcome to Plan. These Terms & Conditions apply to your use of our website and any purchases made through it. Please read them carefully before placing an order. By using our site, you agree to these terms.

1. ABOUT US

2. USE OF OUR WEBSITE

3. PRODUCT INFORMATION

4. ORDERS

5. PAYMENT

6. DELIVERY

7. RETURNS & REFUNDS

8. FAULTY OR DAMAGED ITEMS

9. INTELLECTUAL PROPERTY

10. LIABILITY

11. CHANGES TO THESE TERMS

12. CONTACT US

1. ABOUT US

Plan is a creative brand offering art kits. We’re based in the UK and operate via our online store.

 

Company Name: Plan Art LTD

Email: info@planofficial.com

2. USE OF OUR WEBSITE

You must be at least 18 years old to place an order, or have permission from a parent or guardian.

You agree not to misuse the website, attempt to hack it, or use it for any unlawful purposes.

3. PRODUCT INFORMATION

We do our best to ensure all product details, images, and prices are accurate. However, please note colours and materials may appear slightly different due to screen settings.

4. ORDERS

Once your order is placed, you’ll receive an email confirmation.

 

All orders are subject to availability and acceptance.

 

We reserve the right to cancel any order if a product is out of stock, pricing is incorrect, payment fails or we suspect fraudulent activity.

5. PAYMENT

Payments are securely processed at checkout via Shopify Payments/PayPal.

 

All prices are shown in GBP and include VAT (where applicable).

6. DELIVERY

I - UK delivery

 

We aim to dispatch your order as quickly as possible. All orders are packed and shipped within 24 hours of being received, and orders placed over the weekend will be processed on the next working day.

 

Once your order has left us, you’ll receive a confirmation email with tracking details (where available). The courier will then be in touch directly regarding delivery timing.

 

Please note that delivery times are estimates only. While we always work to send your order promptly, occasional delays may occur due to courier issues or circumstances outside our control.

 

II - International delivery

 

We’ll begin offering international shipping where possible soon.

Costs and estimated delivery timeframes will be shown at checkout.

 

Please note:

  • Customs duties, import taxes, and handling fees are the responsibility of the customer
  • We do not guarantee international delivery times, as they may vary depending on your location and local customs processes
  • Plan is not responsible for parcels delayed or held at customs

7. RETURNS & REFUNDS

We hope you love your kit. But if you change your mind, we do accept returns under the following conditions:

 

  • You must contact us within 14 days of receiving your order
  • The product must be unopened and unused — we cannot accept returns on kits that have been opened or handled
  • You’ll need to cover the return shipping costs
  • Once we receive and inspect the return, we’ll update you via email
  • If the return is approved, your refund will be processed to your original payment method

 

Please email us at info@planofficial.com with your order number before sending anything back.

 

We do not offer exchanges at this time.

8. FAULTY OR DAMAGED ITEMS

If your order arrives damaged or something isn’t quite right, please email us within 7 days of receiving your parcel.

 

Include your order number and a photo if possible so we can make it right.

9. INTELLECTUAL PROPERTY

All content on our site — including text, images, products, and branding — belongs to Plan and is protected by copyright.

 

You may not use or reproduce any part of our content without permission.

10. LIABILITY

We are not liable for any indirect losses resulting from use of our products or website.

 

Nothing in these terms limits your rights under UK consumer law.

11. CHANGES TO THESE TERMS

We may update these terms from time to time. Any changes will apply from the date they are posted on this page.

12. CONTACT US

For any questions about your order or these Terms & Conditions, contact us at:

 

Email: info@planofficial.com

Postal address: Available upon request

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